Good Typing Speed & Accuracy: Why It Matters for Live Chat | Kuikwit

Imagine this: a customer opens your website and clicks the live chat button. They’re frustrated, waiting for quick answers. Your support agent starts typing but slowly. The delay makes the customer impatient, and within minutes, they leave for a competitor.

This is the reality for many small businesses today. In the digital age, where customers expect instant responses, your team’s typing speed and accuracy can directly influence satisfaction, trust, and ultimately, sales. That’s where Kuikwit — your all-in-one messaging hub comes in, helping businesses handle live chat typing, omnichannel conversations, and faster responses with ease.

Let’s explore why good typing speed matters, what counts as the best typing performance, and how small businesses can improve team efficiency with tools like Kuikwit.

What Is Considered a Good Typing Speed?

When we talk about a good typing speed, we usually measure it in words per minute (WPM). According to Ratatype, the average typing speed for most people is about 40 WPM, while professional typists average between 65–75 WPM. For customer service agents handling live chat typing, hitting 60+ WPM with high accuracy is often considered the best WPM benchmark.

• 40 WPM – A good typing speed for casual use
• 60+ WPM – A good typing speed for professional environments
• 80+ WPM – An excellent typing speed, often achieved by trained professionals

The faster your agents type, the quicker they can resolve queries. But speed without accuracy creates errors and errors in customer messages can hurt your brand image.

The Role of Accuracy in Typing

Speed is important, but accuracy is critical. A support agent might type at lightning speed, but if the messages are full of mistakes, it creates confusion. This is where the most accurate typing test becomes a better metric than just raw speed.

For businesses, encouraging employees to take typing tests for speed and accuracy ensures they can respond quickly without compromising professionalism. Tools like the livechat typing test or typing test speed assessments help agents understand their real-world performance.

How Fast Can I Type? (And Why It Matters for Businesses)

Employees often wonder: “How fast can I type?” or “How fast do I type compared to others?” Online typing tests, like a good typing test or a speed type test, can answer that.

For businesses, however, the real question is: How fast should my agents type to meet customer expectations?

Research by Forrester shows that 73% of customers say valuing their time is the most important thing companies can do for good service. In live chat, this often translates into response times under 1 minute. If your agent types slowly, it’s nearly impossible to keep up with that demand.

10 Key Average Speed and Its Role in Business

For businesses that require numerical data entry (like billing, logistics, or CRM updates), the 10 key average speed the measure of how fast someone can enter numbers using the numeric keypad also matters. A strong 10 key average speed ensures that employees can quickly log customer information while still maintaining live chat conversations.

This balance of speed typing and multitasking is exactly what small businesses need to stay competitive.

Live Chat Typing Tests: Why They’re Crucial

Traditional typing tests measure speed in isolation. But customer support requires contextual typing switching between different queries, handling tone, and maintaining accuracy. This is where a live chat typing test or typing test live chat simulation is most useful.

By practicing on a live chat typing test, your team can improve the exact skills needed to respond effectively in real customer conversations. Kuikwit integrates with live chat systems, ensuring that your agents not only type fast but also communicate better.

Kuikwit: Helping Businesses Improve Typing Efficiency

At Kuikwit, we believe that messaging efficiency drives customer loyalty. That’s why our platform focuses on:

Omnichannel messaging – Manage all conversations (live chat, WhatsApp, email, social media) in one place.

Typing insights – Monitor response times and identify opportunities for team improvement.

Faster workflows – Reduce copy-paste errors, streamline canned responses, and improve typing consistency.

By combining good typing tests with the power of Kuikwit, small businesses can ensure that their agents achieve the best typing performance across all customer touchpoints.

Practical Tips for Improving Typing Speed and Accuracy

Here are a few actionable ways your team can improve their typing test speed results:

1.      Practice daily – Encourage agents to take a speed type test or a good typing test for 5–10 minutes a day.

2.      Focus on accuracy first – Use the most accurate typing test to reduce errors before increasing speed.

3.      Use live chat simulations – Train with a live chat typing test for real-world practice.

4.      Track progress – Monitor how fast do I type and how fast can I type improvements over time.

5.      Leverage Kuikwit tools – With Kuikwit’s built-in support for canned responses and quick replies, agents can maintain excellent typing speed while staying accurate.

The Bigger Picture: Why Typing Still Matters in 2025

With AI chatbots on the rise, some small businesses assume human typing speed doesn’t matter anymore. But here’s the truth: customers still value human interaction, especially when issues are complex.

A HubSpot report found that 90% of customers expect an “immediate” response (10 minutes or less) when reaching out for support. That “immediate” response is often delivered through a human agent typing in live chat.

This means good typing speed and accuracy are not just “nice-to-have” skills they’re business essentials.

Final Thoughts

In today’s fast-paced digital world, your typing speed can be the difference between a satisfied customer and a lost sale. A good typing speed, supported by the most accurate typing test and live chat typing test training, helps your team deliver faster, more professional responses.

With Kuikwit (your all-in-one messaging hub), small businesses can bring all conversations together, track typing efficiency, and empower agents to achieve the best typing performance.

Ready to improve your team’s typing and response efficiency? Try Kuikwit today and experience faster, smarter customer conversations.